|How to Return Items|
Each location has a materials return chute which is open whenever the library is closed except for Cherryhill and Sherwood branches (chutes only available during mall operating hours). The Central Library has two return chutes; an exterior one located beside the entry doors facing Dundas St. and an interior one located in the wall beside the library windows facing the Citi Plaza courtyard.
London Public Library charges fines on overdue materials to encourage patrons to return items on time. Any fine revenue raised is added to the library's operating budget.
Fines are charged on overdue materials up to a maximum amount per item. If materials are not returned once the maximum has been reached, a bill is issued. Bills include overdue charges plus the cost for material replacement. If materials are returned then the replacement costs are cancelled, leaving only overdue fines to be paid. The library does pursue overdue accounts with a collection agency.
|How to Pay Fines|
Payment for overdue accounts can be made at any London Public Library location. Debit, MasterCard, Visa and American Express are accepted at all locations except for Glanworth. Cash payments are accepted at all locations. Payment may also be made online through "My Account" using your Visa, Mastercard or American Express credit card, or PayPal account.
Senior citizens (65+) should inform staff of their status since their rates differ from others.
NOTE: Administrative charges are applied to returned cheques ($20) and to accounts sent to a collection agency ($15).
|By renewing your items before the due date online, you may avoid fines and extend your borrowing time on selected items.|
|Lost or Damaged Items|
|Cardholders will be charged a replacement cost plus a fee in consideration of the price listed in the library database for borrowed materials that have been damaged or lost. |
The Library does not accept donations of materials in lieu of fines or replacement costs.