View the AODA - Accessibility for Users with Disabilities, Customer Service Response
Accessibility for Users with Disabilities Policy (pdf)
Service Animals and Support Persons
Service Animals are welcome in the library and in programs, where possible. Support persons are welcome to attend programs with their clients. There is no charge for a support person's attendance.
At the Central library, there are a suite of computers on the second floor with the following software and hardware.
Blind and low-vision patrons
- JAWS for Windows - reads onscreen text aloud Assistive Services
- Kurzweil 1000 - converts scanned text into speech and reads it aloud
- VERA (Very Easy Reading Appliance) - this device scans and reads documents without the use of a computer
- ALVA refreshable Braille display - converts text off the screen into a Braille display
- ET Braille printer - embosses Braille onto card stock paper in a variety of formats
- ZoomText - computer screen magnification software (all Library locations)
- Optilec Clear View series - high quality magnifiers of print, available in black and white, and colour displays
Learning Disabilities and Learning English
- TextHELP - highlights onscreen text as it speaks
- Kidspiration and Inspiration - helps organize thoughts, develop ideas and diagram outlines (Kidspiration is also available at branch libraries)
- WordQ - writing tool designed for dyslexic or ESL students
- Kurzweil 3000 - for users with learning disabilities; reads digitally-scanned text while highlighting words onscreen
- Dragon Naturally Speaking - voice-activated dictation software that can be used to compose letters, operate software or use the Internet.
- Adjustable Workstations
- Ergonomic Keyboard
- Kensington Trackball
- Penny and Giles Joystick
- Large Print Keyboard
Libraries For All
"Libraries for All" is a joint project between London Public Library and Thames Valley Children's Centre. Communication boards are available in all libraries for patrons who cannot talk or have speech that is difficult to understand.
Copies of the communication boards are available here in .pdf format.
- Alphabet Board (for patrons who can spell by pointing to letters).
- Word Board (commonly used words and phrases about library services).
- Picture Board (concepts represented in picture form).
- QWERTY Board (for patrons who can spell by pointing to letters, laid out in keyboard format).
Hard of Hearing
Assistive Listening Systems for the hard of hearing are available for programs in Meeting Rooms at the Central Library and at Crouch Branch, Masonville Branch and Westmount branch. Please inquire through the Community Outreach & Program Services by calling 519-661-5120.
Additional Resources Available