Service Alerts

Holds Pick Up remains available during Enhanced Shutdown at all locations. No other in person services (computers, browsing, etc.) available.

COVID-19 Service Updates

Service Update: Enhanced Shutdown

HOLDS PICK UP REMAINS AVAILABLE

COMPUTERS AND OTHER IN PERSON SERVICES NOT AVAILABLE.

During the current Enhanced Provincial Shutdown period effective January 14, Pick Up of items on hold remains available from all Library locations during their regular hours of operation. According to the Province, Libraries in Ontario are permitted to continue to offer pick up services

NOT AVAILABLE: These in person services are NOT AVAILABLE during the Enhanced Shutdown period: computers, printers, photocopiers, browsing for books, washrooms, studying, meeting, etc.).

Our Digital Library, phone and email support, and online services and virtual programs on Zoom and social media remain available.

For London Room research questions, please call or email and London Room staff will follow up.

Please call us at 519-661-4600 or email us at info@lpl.ca with any questions you may have during regular business hours.

Our Digital Library is available from home

Click on a Branch location listed below to see hours for Pick Up service:

Open Mon - Sat

Hours

 

Open Mon - Sat

Hours

Pick up from Library door on north side of Library building. (Walk around from parking lot. Door is off the pathway leading from playground to the facility.) 

Return to outdoor chutes facing parking lot.

If mobility is an issue, please contact us. 

Open Tues - Sat

Hours

Front & back doors both available.

 

Open Tues - Sat

Hours

 

Ring doorbell

Open Mon - Sat

Hours

Use Dundas Street entrance only (entrance from Citi Plaza CLOSED)

Passageway from Citi Plaza to Dundas St and washrooms are CLOSED.

London Room questions by phone or email.

Open Tues - Sat

Hours

Mall and Library close at 6pm

Open Tues - Sat

Hours

 

Open Tues - Sat

Hours

 

Open Mon - Sat

Hours

Main facility entrance closed.

Pick up from small Library door to the left of the main entrance.

Open Tues - Sat

Hours

 

Ring doorbell

Open Tues - Sat

Hours

 

Front and back door pick up available.

Open Mon - Sat

Hours

 

Open Tues - Sat

Hours

 

Open Mon - Sat

Hours

 

Open Mon - Sat

Hours

 

Other Services:

LSP - call or email

London Room Research Questions: call or email

VLS

Returns

Return items at any time, using OUTDOOR RETURN CHUTES at any location. At Cherryhill and Sherwood, return chute is inside mall. No returns available at Glanworth.

  • Please bring large items, such as musical instruments, book club bag sets or board games to our Pick Up Service area to return anytime during Pick Up Service hours/
  • Book donations are not being accepted at this time. The Friends of the Library may be able to arrange pick up of your donated books. Call 519-661-2448 to arrange.
  • Once returned, all items will be quarantined for at least 3 days. It may take some time before these items are removed from your account. No late fines will be charged.
Holds Pick Up Service
  • Place hold online or by phone, choosing your Pick Up location.
  • Wait for the email or phone call letting you know that your holds are available for pick up.
  • Head to your Pick Up location anytime during regular hours.
  • Line up outside, wearing a mask or face covering and keeping a safe distance from others.
  • Have your Library card ready to show staff.
  • Staff will retrieve your items and will place them on the table for you to pick up.
  • Exit with your items, keeping a distance from others.
  • Return all items using outdoor return chutes. Do not bring to the Pick Up area.
  • All buildings are otherwise closed to the public.
  • Drive up service is not available. Please park in designated parking lots or spaces.
  • If you have mobility or accessibility needs, please call us at 519-661-4600 or email us at info@lpl.ca to see how we can help you best use our Pick Up service

Items can be returned using the return chutes outside any location EXCEPT for Glanworth.

When using our Pick Up Service, we've increased the borrowing period for all items by a week and added an auto-renew feature!

All items borrowed through our Pick Up Service will automatically renew up to 3 times unless there is a hold on the item. However, items that have holds are not able to be renewed so please check your account to confirm due dates for all items.

Borrowing Periods:

  • 4 weeks for regular items, with items automatically renewing for an extra 3 weeks for up 3 times unless there is a hold on the items.
  • 2 weeks for feature film DVDs with items automatically renewing for an extra week for up to 3 times unless there is a hold on the items.

Borrowing Limits:

You may borrow up to 60 items per library card (this includes DVDs, which no longer have a borrowing limit of 20).

You can borrow and place holds on up to 20 digital items in Overdrive and Libby. We encourage you to return your digital items as soon as you are done.

Fines

Late fines are no longer charged for items returned past their due date.

However, replacement costs for items that are damaged or not returned after due dates will still apply.Outstanding replacement costs for lost or damaged items will still apply. You can pay online through your account or call us at 519-661-4600.

You can still use all the online resources available in our Digital Library even if you have fines.

Place holds for items in our catalogue as you did previously, choosing your preferred location. At re-opened branches, your holds will be available for you to pick up inside and check out yourself using our self-check computers. If you wish to pick up your holds outside, you will need to choose one of the branch locations where this service is still available.

To change the pick up location for holds that are not yet available, log into My Account and select Holds. Under Pickup Location, drop the arrow down and select the preferred pickup location. When finished, selecct Update List to agree to the change.

Board Games, Musical Instruments and Leisure Kits are not available to borrow at this time. Book Club in a Bag Sets will be available to borrow starting this fall. Details will be posted on our website when confirmed.

For more information on using the catalogue and your account, please view the Catalogue and My Account Help page.

If you need help placing holds or requesting items, please call us at (519) 661-4600.

If you have questions about fines, your account or Library cards, please email or call us so we can assist you in using the Library.

If you'd like reading recommendations, we’re here to help! Please use our Personal Picks form for adults or children.

Please do not clean or disinfect borrowed library items. This will cause damage to the items and a replacement charge may apply.

Instead, we recommend quarantining or leaving your item for at least 24 hours after pick up and have extended all due dates by one week to allow for this.

We will be quarantining all returned items for at least 3 days and are only accepting returns through our outside return chutes for safety reasons. As a result, it could take up to a week for returned items to be removed from your account and holds may take longer to become available. We thank you for your patience as we make community and staff safety our priority.

Do you have a question about your Library card or account?

Have a temporary card that you’d like to use for placing holds and borrowing at a branch?

Need to get a Library card?

We can help by phone at (519) 661-4600 or email at info@lpl.ca.