Alert

Pick Up Service

curbside is now available

Pick Up Service Hours

Wait for your email or call letting you know that your items are available for pick up. Pick up anytime during these hours (*Note: Carson Branch Pick Up hours are listed under Pick Up Locations below)

  • Monday - Thursday: 10am - 6pm
  • Friday & Saturday: 10am - 1pm

* Closed August 3 & September 7 for holiday.

Contacting Us

Staff are available by phone or email during Pick Up Service hours (see above) to help you with:

  • placing holds,
  • checking due dates,
  • answering questions about your account,
  • getting or renewing a library card,
  • finding information,
  • using our digital resources,
  • and much more!

Due to line-ups outside our locations and in-person distancing requirements, please use phone or email for any questions or issues.

(519) 661-4600

info@lpl.ca

Returns

Return items at any time, using outside return chutes at any location EXCEPT for Glanworth and Lambeth which remain closed.
  • Please bring large items, such as musical instruments, book club bag sets or board games to our Pick Up Service area to return anytime during Pick Up Service hours (see above).
  • Please keep a safe distance from others when using the return chute.
  • Once returned, all items will be quarantined for at least 3 days. It may take some time before these items are removed from your account. No late fines will be charged.
  • If you have already returned your items, it may take some time before these items are removed from your account. No late fines will be charged.
Pick Up Locations:

NOTE: Pick Up is available OUTSIDE these locations. Buildings remain closed. Washrooms are not available.

Beacock Branch Library
1280 Huron St., London

Pick up from front entrance. Please park in parking lot.

Bostwick Branch Library
501 Southdale Rd. W., London

Pick up from back entrance off parking lot. Please note that the Community Centre and YMCA are closed. Please park in parking lot.

Byron Branch Library
1295 Commissioners Rd. W., London

Pick up from front entrance (Commissioners Rd.). Please park in parking lot.

Carson Branch Library - Launching July 14
465 Quebec St., London

Pick Up Service Hours at Carson Branch only:

 

  • Tuesday - Saturday
  • 10am - 12pm and 1 - 4pm
  • Closed 12 - 1pm

 

Pick up from front entrance. Ring doorbell and have Library card ready. Return items using return chute.

Central Library
251 Dundas St., London

Use Dundas St. entrance. Pick up inside Central Library, on main floor. Direct access from Citi Plaza into Central Library is not available (walk around to Dundas St.). Return using return chutes on Dundas St. No inside returns. Washrooms and all other Central Library areas are closed.

Public Computer Service is also available at Central Library during Pick Up Service hours, with the last session available one hour before close (5pm or 12noon). This service offers one 45 minute computer session per day per person on a first come, first served basis. A valid Library card is required. Free self-serve printing is available. Headphones and USB sticks are not provided. Limited staff assistance is available. Keep a safe distance from others at all times when using this service. Face masks are encouraged.

Cherryhill Branch Library
301 Oxford St. W. Cherryhill Mall, London

Pick up inside mall in front of Library entrance.

Crouch Branch Library
550 Hamilton Rd., London

Pick up from front entrance. Please park in parking lot.

East London Branch Library
2016 Dundas St., London

Pick up from front entrance. Please park in parking lot.

Jalna Branch Library
1119 Jalna Blvd., London

Pick up area is located to the left of the main entrance. Please note that the South London Community Centre, Resource Centre and Ontario Works offices remain closed. Please park in parking lot.

Landon Branch Library
167 Wortley Rd., London

Pick up from front entrance on Wortley Rd. No access from back parking lot. Street parking is available or use parking lot and walk around.

Masonville Branch Library
30 North Centre Rd., London

Pick up from front entrance. Please park in parking lot.

Pond Mills Branch Library
1166 Commissioners Rd. E., London

Pick up from front entrance. Please park in parking lot.

Sherwood Branch Library
#32 - 1225 Wonderland Rd. N. Sherwood Forest Mall, London

Pick up inside mall in front of Library entrance.

Stoney Creek Branch Library
920 Sunningdale Rd. E., London

Pick up area is to the right of the main entrance. Please note that the Community Centre and YMCA are closed. Please park in parking lot.

Glanworth and Lambeth Branches remain closed at this time. Pick Up Service and Returns are not available at these locations. Please choose from an available location above when placing holds for pick up and returning items.

About Pick Up Service

  • Place hold online or by phone, choosing your Pick Up location.
  • Wait for the email or phone call letting you know that your holds are available for pick up.
  • Head to your Pick Up location anytime during open hours (see above).
  • Line up outside, keeping a safe distance from others.
  • Have your Library card ready to show staff.
  • Staff will retrieve your items and will place them on the table for you to pick up.
  • Exit with your items, keeping a distance from others.
  • Return all items using return chutes. Do not bring to the pick up table.
  • All buildings are closed to the public. Washrooms are not available.
  • Drive up service is not available. Please park in designated parking lots or spaces.
  • If you have mobility or accessibility needs, please call or email to see how we can help you best use our Pick Up service.

Items can be returned using the return chutes outside any location EXCEPT for Glanworth and Lambeth. Return chute at Carson Branch is available starting July 14.

When using our Pick Up Service, we've increased the borrowing period for all items by a week and added an auto-renew feature!

All items borrowed through our Pick Up Service will automatically renew up to 3 times unless there is a hold on the item. However, items that have holds are not able to be renewed so please check your account to confirm due dates for all items.

Pick Up Service Borrowing Periods:

  • 4 weeks for regular items, with items automatically renewing for an extra 3 weeks for up 3 times unless there is a hold on the items.
  • 2 weeks for feature film DVDs with items automatically renewing for an extra week for up to 3 times unless there is a hold on the items.

Borrowing Limits:

You may borrow up to 20 DVDs per card and there is an overall limit of 60 items per library card.

You can borrow and place holds on up to 20 digital items in Overdrive and Libby. We encourage you to return your digital items as soon as you are done.

Fines

Please call or email us if you have questions or concerns about fines, your account and your Library card so we can help you make use of the Library.

No late fines will be charged for items due during the closure of our buildings.

However, replacement costs for items that are damaged or not returned after due dates will still apply.

Outstanding late fines for items due before the closure and replacement costs for lost or damaged items will still apply.

Payment for fines will not be accepted in person. You can pay online through your account or call us at (519) 661-4600.

You can still use all the online resources available in our Digital Library even if you have fines.

Holds are back! You can now place holds for items in our catalogue as you did previously, with the option to choose a pickup location from those library branches that are offering this service.

To change the pick up location for holds that are are not yet ready for pickup, log into My Account and select Holds. Under Pickup Location, drop the arrow down and select the preferred pickup location. When finished, selecct Update List to agree to the change.

Currently our holds system is the only method of using our physical collections.

Book Club in a Bag Sets, Board Games, Musical Instruments and Leisure Kits are not available to borrow at this time.

For more information on using the catalogue and your account, please view the Catalogue and My Account Help page.

If you need help placing holds or requesting items, please call us at (519) 661-4600.

If you have questions about fines, your account or Library cards, please email or call us so we can assist you in using the Library.

If you'd like reading recommendations, we’re here to help! Please use our Personal Picks form for adults or children.

Please do not clean or disinfect borrowed library items. This will cause damage to the items and a replacement charge may apply.

Instead, we recommend quarantining or leaving your item for at least 24 hours after pick up and have extended all due dates by one week to allow for this.

We will be quarantining all returned items for at least 3 days and are only accepting returns through our return chutes for safety reasons. As a result, items will still appear on your account during this quarantine period and holds may take longer to become available. We thank you for your patience as we make community and staff safety our priority.

Do you have a question about your Library card or account?

Have a temporary card that you’d like to use for placing holds and pickups?

Need to get a Library card?

We can help by phone at (519) 661-4600 or email at info@lpl.ca.

Staff at Pick Up Service locations are not able to provide in person help with library account issues or other questions.

If you are an educator that currently has items checked out on your Educators Card, due dates for these items has been extended into September. Call us at (519) 661-4600 with any questions.

Your Library card gives you free online access to eBooks, audiobooks, newspapers, movies, music, magazines and online learning, language and research resources for adults and children. Get started using our Digital Library.

Go to LPL Digital Collection