COVID-19 ALERT

Reopening

Welcome Back!

Welcome back! We're excited to begin to offer limited services inside our library locations, with additional health and safety measures in place. Your visit may look a little different but as always we are here to help! See below for hours and guidelines for service.

The following services will be available and quick visits are encouraged:

  • Picking up holds
  • Finding and borrowing items
  • Using a public computer (1 session of up to 45 minutes per day at branches and up to 2 hours per day at Central Library only)
  • Using WiFi inside (up to 45 minutes per day at branches and up to 2 hours per day at Central Library only)
  • Using a photocopier.
  • LSP Service by appointment at Beacock, Bostwick and Jalna.

Public computers and WiFi are available for 45 minutes per person per day (up to 2 hours per day at Central Library only), on a first-come, first-served basis.

  • Limited staff assistance is available
  • Free printing is available
  • Headphones and USBs are not available.

There is a limit to the number of people that are allowed in each branch location at one time.

Please continue to return items outside using outdoor return chutes. No inside returns.

Outside Pick Up Service will no longer be available at branches that have re-opened. You can quickly pick up your holds inside the branch from a designated area and check them out yourself using our self-check computers.

Carson and Lambeth currently remain as Pick Up Service locations due to their size and distancing restrictions.

Glanworth Branch will remain closed.

New hours of operation are in effect at all locations, with a number of locations now open on Mondays. See details below. Check hours for your branch before visiting.

All locations are closed Monday, October 12 for Thanksgiving.

Click on a Branch location listed below to see full hours of service and more information:
Sunday

All branches are closed.

Central Library Service Details
  • Central Branch Library

    Closed Sunday

    Monday - Thursday: 10am - 7pm

    Friday & Saturday: 10am - 4pm

    Central Library is now open for:

    • Picking up holds
    • Finding and borrowing items
    • Self-checkout
    • Using a public computer and printer for up to 2 hours per day
    • Using WiFi for up to 2 hours per day
    • Using self-serve photocopiers
    • By appointment access to London Room resources

    The following Central Library services and areas are not be available at this time:

    • Children's toys, games, technology and play areas
    • Study and meeting spaces
    • The Labs, including the audio recording Studio and Media Lab
    • Magazines and newspapers to read or borrow (available online) and Magazine and Newspaper area
    • In-person Library programs (available online)
    • Room rentals (cancelled through 2020)
    • Rotary Reading Garden
    • Returning items inside the Library (use return chutes at Library entrances)

    Additional information:

    • Library Passageway from Citi Plaza to Dundas Street is open during Central Library operating hours.
    • Return items using return chutes at Library entrances (Citi Plaza or Dundas Street). No returns inside Library.
    • London Room resources are available by appointment only. To schedule an appointment, email info@lpl.ca or call 519-661-4600 during Central Library hours.

    The following areas of Central Library are OPEN to the public:

    • Collections on 1st, 2nd and 3rd floors (books, DVDs, Children’s collections, etc.)
    • Main floor washrooms along Passageway. (All other washrooms remain closed.)
    • Computer areas on 1st and 2nd floors, including PCs and Macs
    • Limited tables and seating
    • Holds Pick Up area on main floor
    • Self-checkout stations on main floor
Outside Pick Up Service Continues - inside service not available
  • Landon Branch Library - re-opening Tuesday, September 22

    Closed Sunday & Monday

    Tuesday - Thursday: 10am - 7pm

    Friday & Saturday: 10am - 4pm

  • If accessing Landon Branch from the back (off the parking lot), please ring the doorbell and a staff member will let you in.

    Due to the size of the Landon Branch building, there may be a wait to get in during busy times. There is a limit to how many people can be in the building at one time due to safety and distancing requirements.

  • Carson Branch Library - ring doorbell for Pick Up

    Closed Sunday & Monday

    Tuesday - Saturday: 10am - 12pm and 1 - 4pm

    Closed: 12pm - 1pm

  • Lambeth Branch Library - ring doorbell for Pick Up

    Closed Sunday & Monday

    Tuesday - Saturday: 10am - 12pm and 1 - 4pm

    Closed: 12pm - 1pm

  • Glanworth Branch Library remains closed at this time.
Before you visit, please review these additional COVID-19 health and safety measures. All visitors will be asked to follow these measures to ensure a safe visit for all.

Return all items outside using return chutes. Book donations are not being accepted at this time. The Friends of the Library may be able to arrange pick up of your donated books. Call 519-661-2448 to arrange.

If you, or someone in your household, are displaying COVID-19 symptoms, please stay home. We’d be happy to help you by phone or email.

There is a limit to the number of people that are allowed in each location at one time. During busy times you may have to wait to enter. A staff person will be at our entrances to provide more information.

Please plan your visit to be no longer than 45 minutes (including computer or wireless use) to allow others to use our services. Computer and WiFi limit is up to 2 hours at Central Library only.

Masks are required to be worn by those 12 years of age and up. A mask will be provided if you do not have one.

No food or drink is allowed inside any Library location.

Staff and visitors must keep 2 metres (6 feet) apart at all times.

Hand sanitizer is available. Please use it when you enter, when using computers and self-check, and as needed.

We ask that you keep a distance when browsing shelves. One person at a time between or at shelves.

As you look for items on the shelves, please be mindful of what you touch. Place touched items in designated areas for quarantining if you do not check them out.

You will be asked to check out your holds and borrowed items using our self-check computers. Staff are available to guide you.

These services are not available at this time:

  • Children’s toys, games, technology and play areas
  • Study and meeting spaces
  • Magazines and newspapers to read or borrow
  • In-person Library programs (find online programs here)
  • Room rentals (not available for the rest of 2020)

We want your library borrowing to be worry free.

We've increased the borrowing period for all items by a week.

All items will automatically renew up to 3 times unless there is a hold on the item. Items that have holds waiting are not able to be renewed. Please check your account or contact us to confirm due dates for your items.

For safety reasons, all items that are returned will be quarantined for 3 days. There will be a delay of up to a week before items have been removed from your account. Overdue fines will not be charged.

Pick Up Service Borrowing Periods:

  • 4 weeks for regular items, with items automatically renewing for an extra 3 weeks for up 3 times unless there is a hold on the items.
  • 2 weeks for feature film DVDs with items automatically renewing for an extra week for up to 3 times unless there is a hold on the items.

Borrowing Limits:

You may borrow up to 20 DVDs per card and there is an overall limit of 60 items per library card.

You can borrow and place holds on up to 20 digital items in Overdrive and Libby. We encourage you to return your digital items as soon as you are done.

Fines

Overdue fines will not be charged for items borrowed after March 13. This will be in place until the end of this year. However, replacement costs for lost or damaged items and items that are not returned will still apply.

Outstanding late fines for items due before March 16 still apply. Contact us for more information.

You can pay fines and fees online through your account, by phone at (519) 661-4600 pr by credit or debit at re-opened locations. We are not able to accept cash.

Please call or email us if you have questions or concerns about fines, due dates, your account and your Library card so we can help you make use of the Library.

You can still use all the online resources available in our Digital Library even if you have fines.

Place holds for items in our catalogue as you did previously, choosing your preferred location. At re-opened branches, your holds will be available for you to pick up inside and check out yourself using our self-check computers. If you wish to pick up your holds outside, you will need to choose one of the branch locations where this service is still available.

To change the pick up location for holds that are not yet available, log into My Account and select Holds. Under Pickup Location, drop the arrow down and select the preferred pickup location. When finished, selecct Update List to agree to the change.

Board Games, Musical Instruments and Leisure Kits are not available to borrow at this time. Book Club in a Bag Sets will be available to borrow starting this fall. Details will be posted on our website when confirmed.

For more information on using the catalogue and your account, please view the Catalogue and My Account Help page.

If you need help placing holds or requesting items, please call us at (519) 661-4600.

If you have questions about fines, your account or Library cards, please email or call us so we can assist you in using the Library.

If you'd like reading recommendations, we’re here to help! Please use our Personal Picks form for adults or children.

Please do not clean or disinfect borrowed library items. This will cause damage to the items and a replacement charge may apply.

Instead, we recommend quarantining or leaving your item for at least 24 hours after pick up and have extended all due dates by one week to allow for this.

We will be quarantining all returned items for at least 3 days and are only accepting returns through our outside return chutes for safety reasons. As a result, it could take up to a week for returned items to be removed from your account and holds may take longer to become available. We thank you for your patience as we make community and staff safety our priority.

Do you have a question about your Library card or account?

Have a temporary card that you’d like to use for placing holds and borrowing at a branch?

Need to get a Library card?

We can help by phone at (519) 661-4600 or email at info@lpl.ca.

If you are an educator that currently has items checked out on your Educators Card, due dates for these items has been extended into September. Call us at (519) 661-4600 with any questions.

Your Library card gives you free online access to eBooks, audiobooks, newspapers, movies, music, magazines and online learning, language and research resources for adults and children. Get started using our Digital Library.

Go to LPL Digital Collection