Link to Accessible Catalogue
 

NEW! PIN Number Log In for "My Account"

For improved on-line security, a 4 digit PIN number is now required to access "My Account" in the Catalogue.  Many of you have already added a PIN number to your account.  If you have not, it is a simple process:
Don't have a PIN number?
To get a PIN number, go to the "My Account" login page and click on the "Forgot PIN" link.  You will need to enter your library barcode number and will receive a message by email with a link to create a PIN number.  If you prefer, visit any library location and staff will assist you in adding a PIN number to your account.
Forgot your PIN?
Create a new PIN by clicking on the "Forgot PIN? link when you go to the "My Account" login page. You will need to enter your library barcode number and will receive a message by email with a link to create a PIN number.  If you prefer, visit any library location and staff will assist you in adding a PIN number to your account.
UPDATE: Your library card number (barcode) now displays when you enter it.  You can have your browser remember your library card number if you choose to allow that option in your browser security settings. 
We are hoping to add a "Remember Me" option for the login. This may take us a bit longer to implement. We will continue to work on improvements to this new process.

Comments

Four digit pins are not secure

Its funny that we changed to 4 digit pins for increased security - when the reality ia four digit pin is very weak and easily hacked.  If you check with secuity websites online, a 4 digit pin can be hacked in 5 seconds, whereas a longer password comprised of letters and numbers can be impossible to crack. 

It would have been better to have left the old system in place and then ADDED a four digit pin.  That would have increased security and allowed us all to have a pin for future use. 

 

4 Digit PINs

We appreciate your comments about the security of 4 digit pins. We decided to start with a 4 digit PIN to match a procedure we have had in place for a number of years requiring pins for authenticating into our in-house computers for internet usage by our library patrons. This is the first phase of our PIN implementation and we will definitely take your feedback into consideration moving forward.

Password saving in Firefox

"Anonymous" wrote: This change breaks the Firefox password saving function.

In Firefox, you should remove the old LPL stored password, re-enter your library card number and PIN when you log in, and then save it. This method might work for other browsers too.

Firefox Tip

Thank you for this great user tip!

all this update, full of

all this update, full of error, more updates required and for what?  people really hack into library cards?  they want my boring book they can have it. Ridiculous.

PIN implementation

We appreciate this feedback. We have implemented the PIN not only for security purposes, but also because library software is now being developed by library systems vendors with the expectation of all patrons/users having PINs in order to use these platforms.

Now the PIN I want to use

Now the PIN I want to use that will be easy enough for my disabled child is considered "too easy"! That's the point! 

Has there really been issues of people hacking into other LIBRARY accounts?  What would be the point?

Creating a PIN number

We appreciate this feedback about acceptable PIN numbers. We have implemented the PIN not only for security purposes, but also because library software is now being developed by library systems vendors with the expectation of all patrons/users having PINs. The PIN needs to be 4 numbers long. Unfortunately, the software requires that the pattern of the PIN not involve 3 or more instances of the same number (e.g. 1111, 1112, 2111 where the 1 (or any other number) is repeated 3 or 4 times). You can, however, construct a PIN that has two different numbers repeated twice. We do hope this helps.

pin.

I can access the library online, but not my account.  I have added the library to my circle, but when I go to my account, there's a blocked access and warning fom McAfee.

How do I get a PIN when I

How do I get a PIN when I don't have an e-mail address?????

Getting a PIN

Please come in to any London Public Library location and staff will assist you in getting a PIN.

New Password/PIN Protocol

Please allow the ability for the user to see the library card number.  It is frustrating to mistype it because I can't see it, and then retype it all over again.

Additionally, it's annoying that because the library card number can't be seen, Chrome can't save it properly as my "Username".  I don't want to have to enter my library card number everytime I use your site.  I don't even have to do that with my online banking.

 

Thanks in advance for your consideration.

Viewing Library Card Number

Thank you for your feedback. We are currently working on a change that will allow you to see your library card's numbers when you type them and browsers can be set to remember them. We hope we can get this change made sooner than later. We are also hoping to add a "Remember Me" option for the login. This may take us a bit longer to implement. We will continue to work on improvements and appreciate your comments.

UPDATE: Your library card number (barcode) now displays when you enter it.

Thank you so much! 

Thank you so much!

 

I understand that you want to

I understand that you want to use a PIN, but we really miss being able to put in our name instead of our library card number.  We have 3 cards in the house and they're very similar.

Using Library Card Number

Thanks for your feedback. Unfortunately, the current software requires the library card number with the PIN and won't allow the use of a name. We understand that this poses issues in a household with more than one library card.

frustrating new log in

Why is it that we have to now enter our entire LPL card number each and every time I want to log in? Why can't I just enter my pin?

Library Card Number

Thank you for your feedback. We are currently working on a change that will allow you to see your library card's numbers when you type them and browsers can be set to remember them. We hope we can get this change made sooner than later. We are also hoping to add a "Remember Me" option for the login. This may take us a bit longer to implement. We will continue to work on improvements and appreciate your comments.

UPDATE: Your library card number (barcode) now displays when you enter it.

Have you tested this change and thought of its consequencesÉ

This change breaks Firefox password saving function. As a result, I must type in my library card every time. Not user friendly, and does not improve security at all. Please change the field for entering the library card from a password field to a normal text field. Then things will work like on all normal websites.

Library Card Number

Thank you for your feedback. We are currently working on a change that will allow you to see your library card's numbers when you type them and browsers can be set to remember them. We hope we can get this change made sooner than later. We are also hoping to add a "Remember Me" option for the login. This may take us a bit longer to implement. We will continue to work on improvements and appreciate your comments.

UPDATE: Your library card number (barcode) now displays when you enter it. 

re: pin

A little advance notice would have been nice.  I am in the library at least twice a week and was not told about this! 

 

Advance Notice

Thanks for the feedback. We apologize that you weren't informed of this and understand your frustration. We have been asking patrons to add a PIN to their accounts in person at our branches for the past few months and included alerts on the cover and inside ACCESS magazine and signs at our locations but we are sorry that this message was not delivered to you when you visited your location. We will take your experience into consideration next time we implement something new to be sure that we reach all of our patrons with the news.

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