Placing Materials on Hold

You may place holds by accessing your account through this web site, in person at any location, by phone 519-661-4600 (please be prepared to provide the number on your library card number). You will be notified

• by email if you provided your email address to us when you registered for or updated your library card OR
• by telephone (if you didn't provide your email address to us when you registered or updated your library card) via London Public Library's automated voice system when the reserved materials are ready for you to pick up.

These items will be held for you for 5 days. There is a limit of 60 holds per card.

Freezing your Holds

Going on vacation and don't want to lose your place in the hold list? You have the option to "freeze" your holds. Freezing the hold means that you will be passed over each time the hold comes up, but your hold will remain in the queue. Remember to unfreeze your holds when you are ready to receive your holds again. The freeze will not work if the STATUS is "IN TRANSIT" or "Ready. Must pick up by..." or if you are already #1 in the hold list. Find out how.

Canceling your hold(s)

If you no longer need the items that you have placed on hold, you can go to your account (My Account) online, view your holds list and cancel the holds no longer required or call the library that is holding the item (the pickup location) and ask the staff to cancel the hold for you. By canceling holds you no longer need, the items become available for others to request and you have also saved staff time and resources!

Materials which may not be renewed

You may renew materials, except those which are:

• Quick Picks
• overdue items with fines over $5 (please telephone 519-661-4600 for assistance)
• in high demand
• on hold

How to Renew

Items may be renewed in person at ANY library location with your borrower's card, by accessing your account through this web site (see instructions) or by calling the library at 519-661-4600 (please be prepared to provide the number on your library card when telephoning). Renewable items can be renewed to a maximum of three times. Fines owing on library cards can affect your ability to renew materials.