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ILLO Self Serve Instructions

Register for
Self Serve
Sign in to
FAQMicroform Request

Please check the London Public Library catalogue to see if we own the item, before proceeding.

Instructions on How to Use ILLO Self Serve
A. Sign-in
  1. Go to the and select Language.
  2. Click Sign in
  3. Enter your User I.D. (Your library card barcode without the spaces.)
  4. Enter your User Password. (Assigned by London Public Library after you have registered for ILLO.)
  5. Select location as: London Public Library

B. Search

  1. Select standard or advanced search
  2. For your first search profile, select SOLS Thames North
  3. Enter keywords and select Go!
  4. No matches from the first profile? Select a different profile and try again.  Keep trying until you have tried all of the profiles.

C. Results

  1. Click on Details to find the item you want
  2. Look for an ISBN in the record.  The network uses the ISBN # to search other libraries.  Without this your request will be considerably delayed.
  3. Click Get it!
  4. Add special instructions in the title field if necessary i.e. Large Print, Specific Volume or edition.
  5. Complete the form by selecting your preferred Pickup Location from the drop down menu at the bottom of the form.
  6. Click Request.  
  7. You can view your requests at any time using the My Requests link.

D. Sign Out.

E. Wait for notification from London Public Library

When the requested material displays as received, please do not immediately go to your library to pick it up.  Wait until the London Public Library notifies you that it is available.  Received does not mean the item is available to be picked up.

Want to learn more?

Questions?  Check our FAQ to see if your question has been answered there. If your question has not been answered, you may contact the staff.  Telephone: 519-661-5100 Ext 5112 or Email: