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Contact Us - Downloadable eBook and eAudiobook Questions

a group of portable devices used for reading eBooksThis form is for sending questions to our Info Library service regarding Library eBooks and eAudiobooks and your portable device. 

  • We will e-mail a reply, usually within 24 to 48 hours, except on weekends and holidays
  • You may instead telephone 519-661-4600 during library hours for immediate assistance
Please note that Kindle eBook readers currently do not support library eBooks in Canada.
If you are reporting a downloading problem, please include the steps you took to try to download and any error messages you are receiving.