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Book a Librarian FAQs

Book a Librarian
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Book a Librarian
Appointment Request Form

Book a Librarian Survey:
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The London Public Library is pleased to offer a FREE Book a Librarian service at our Central Library location.

Please submit a request via the Book a Librarian appointment request form for a free one hour consultation with a Librarian at the Central Library. You will receive a response within 2 business days of your request.

For quick answers to your questions, feel free to use our service or call 519-661-4600.

1.   Who is eligible to make an appointment?

This free service is available to anyone. We encourage everyone to sign up for a library card in order to make the best use of our resources and services.

2.  Is there anything I can’t get help with?

This is not a research service. This is a service designed to help you make the best use of our library resources and collections and get you started on your research.

Book a Librarian service cannot:

  • offer advice (e.g., medical, legal, investment, tax preparation) except to advise users of reliable sources of information. 
  • type or proofread your document, resume, cover letter, etc.  
  • offer troubleshooting or maintenance help with personal computers
  • provide in-depth genealogical research assistance. For assistance with genealogy questions contact the London Room at the Central Library at 519-661-4600.

3.  Do you offer instruction with computers or tablets?

Yes! We offer free Digital Essentials courses at many London Public Library locations.

If you would like to browse or sign up for a free Digital Essentials course click HERE.

4.  Who will be helping me?

We will look at your appointment request and determine the best person on our staff to help you based on expertise and availability.  Your information needs will determine who is best suited to assist you.

5.  How long will my appointment be?
Appointments will usually last around 1 hour. If more time is needed, you may schedule another appointment through our website. You can book up to two appointments each month.
6.  How do I make an appointment?

Complete the online appointment request form. Include as much detail as possible. We will contact you within two business days with more information or to set up an appointment. Staff can assist you with the online form in person or by calling 519-661-4600.

7.  Where will my appointment take place?

All appointments will take place at Central Library. However, if an e-mail or phone consultation is agreeable and appropriate for both the patron and librarian, an in-person meeting may not be necessary.

8.  I need to cancel my appointment. What’s the best way to do this?

Call 519-661-4600 or email to cancel your appointment.

Contact Information
Phone: 519-661-4600 TTY: 519-432-8835 Email: