Service Alerts

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Pick Up Service is available from all locations. Self-serve computer service available at Central Library only. No other in person services (browsing, wifi, etc.) available at this time.
Print from Home now available!
Your Library is now FINE FREE!

COVID-19 Service Updates

JUNE 14 UPDATE:  Self-serve computer, printing and photocopying is now available at Central Library only. No other in person services are available in Step One. All library locations continue to offer Pick Up Service only during Step One of the Province's Roadmap to Reopen.

PICK UP service remains available from all library locations.

 

STEP TWO: What Library services will be available in Step Two? We will confirm service changes closer to the date of moving into Step Two. It is likely that after Step Two begins, most library locations will open for in person visits and computer use with reduced capacity (# visitors) and limited visit lengths (45 minutes maximum). Masks and distancing will continue to be required. Outdoor, pre-registered programs for children will also be available at some locations. Further details and locations will be confirmed. Hours of service will not change. 

 

PRINT FROM HOME:

If you need something printed, you can now send us your printing for pick up from any location using our new Print from Home service.

 

WIFI:

WiFi is available outside all Library locations. Please keep a distance and wear a mask when using the Library's outdoor WiFi.

 

PICK UP SERVICE

PICK UP of items on hold, Print from Home requests and We Pick requests is available from all locations during their regular hours (see below).

  • Place items on hold and then wait for your email or call letting you know that your item is available to pick up. 
  • You can pick up anytime during regular hours. Holds remain available for 5 business days.
  • Wear a mask and keep a safe distance (service is one at a time) when picking up and place all returns in outside chutes (do not bring to Pick Up area).
  • No other in person services available at this time, including browsing the shelves. Computer service available at Central Library only in Step One.
  • At Central Library, use Dundas St. entrance only.

COMPUTER USE AT CENTRAL LIBRARY ONLY

  • Use Dundas St. entrance. Entrance from Citi Plaza is closed.
  • Masks and distancing required.
  • 45 minutes maximum per day.
  • Computers, printers and photocopiers available.
  • Staff assistance is limited and at a distance.
  • Printing is free in Step One and limited to 10 pages maximum per day.
  • Wifi, browsing, studying and other in person services are not available in Step One.

 

RETURNING ITEMS

No inside returns.

Continue to return all items using return chutes outside Library locations.

Late fines are no longer charged at London Public Library.

PROGRAMS

Find great programs for children, adults and youth in our program calendar. Programs are offered using Zoom and social media.

Our Digital Library is always available from home

Click on a Branch location listed below to see hours of service.

All locations CLOSED July 1 for holiday.

Glanworth Branch remains closed.

Open Mon - Sat

Hours

 

Open Mon - Sat

Hours


Byron
Open Tues - Sat

Pick up from front (Commissioners Rd.) entrance only. Those with mobility needs please call 519-471-1857 

Open Tues - Sat

Hours

Ring doorbell

Open Mon - Sat

Hours

Use Dundas St. entrance. No access to or from Library from Citi Plaza.

Use a computer, printer or photocopier for up to 45 minutes per day at Central Library only. Masks required. Staff assistance is limited and at a distance. Printing is free and limited to 10 pages maximum per day.

Return all items using return chutes on Dundas St. or facing into Citi Plaza.

If you park underground at Citi Plaza (ticket validation available), walk around to Dundas St. Note road construction is in effect in downtown area.

Send questions to London Room staff by email or phone.

Open Tues - Sat

Hours

Use main entrance doors at the front of the Cherryhill Village Mall or doors at the back of the mall.

*Mall and Library close at 6pm, Tuesday-Thursday.

Open Tues - Sat

Hours

 

Open Tues - Sat

Hours

 

Open Mon - Sat

Hours

 

 

Open Tues - Sat

Hours

Ring doorbell

Open Tues - Sat

Hours

Pick Up from front/Wortley entrance. Ring doorbell and wait to pick up from back/parking lot entrance.

Open Mon - Sat

Hours

 

Open Tues - Sat

Hours

 

Open Mon - Sat

Hours

Access to Sherwood Library pickup is available only through the mall entrance at the front of the mall beside Food Basics.

Open Mon - Sat

 

Hours

 

PROGRAMS

You'll find great programs for children, adults and youth in our program calendar. Programs are offered using Zoom and social media.

 

Returns

Return items at any time, using OUTDOOR RETURN CHUTES at any location. At Cherryhill and Sherwood, return chute is inside mall. At Central, return chutes are located on Dundas St and facing out from the Library into Citi Plaza (Passageway closed). No returns available at Glanworth.

  • Book donations are not being accepted at this time. The Friends of the Library may be able to arrange pick up of your donated books. Call 519-661-2448 to arrange.
  • No late fines will be charged. The Library has permanently elimited late fines.

Items can be returned using the return chutes outside any location EXCEPT for Glanworth.

We've increased the borrowing period for all items by a week and added an auto-renew feature!

All items borrowed will automatically renew up to 3 times unless there is a hold on the item. However, items that have holds are not able to be renewed so please check your account to confirm due dates for all items.

Borrowing Periods:

  • 4 weeks for regular items, with items automatically renewing for an extra 3 weeks for up 3 times unless there is a hold on the items.
  • 2 weeks for feature film DVDs with items automatically renewing for an extra week for up to 3 times unless there is a hold on the items.

Borrowing Limits:

You may borrow up to 60 items per library card (this includes DVDs, which no longer have a borrowing limit of 20).

You can borrow and place holds on up to 20 digital items in Overdrive and Libby. We encourage you to return your digital items as soon as you are done.

Fines

Late fines are no longer charged for items returned past their due date!

However, replacement costs for items that are damaged or not returned after due dates will still apply. Outstanding replacement costs for lost or damaged items will still apply. You can pay online through your account or call us at 519-661-4600.

You can still use all the online resources available in our Digital Library even if you have fines.

Place holds for items in our catalogue as you did previously, choosing your preferred location. Your holds will be available for you to pick up inside and check out yourself using our self-check computers.

To change the pick up location for holds that are not yet available, log into My Account and select Holds. Under Pickup Location, drop the arrow down and select the preferred pickup location. When finished, selecct Update List to agree to the change.

Board Games, Musical Instruments and Leisure Kits are not available to borrow at this time.

For more information on using the catalogue and your account, please view the Catalogue and My Account Help page.

If you need help placing holds or requesting items, please call us at (519) 661-4600.

If you have questions about fines, your account or Library cards, please email or call us so we can assist you in using the Library.

If you'd like reading recommendations, we’re here to help! Please use our We Pick or Personal Picks form for adults or children.

Please do not clean or disinfect borrowed library items. This will cause damage to the items and a replacement charge may apply.

Instead, we recommend quarantining or leaving your item for at least 24 hours after pick up and have extended all due dates by one week to allow for this.

We will be quarantining all returned items as per Provincial guidelines and are only accepting returns through our outside return chutes for safety reasons. As a result, it could take up to a week for returned items to be removed from your account and holds may take longer to become available. We thank you for your patience as we make community and staff safety our priority.

Do you have a question about your Library card or account?

Have a temporary card that you’d like to use for placing holds and borrowing at a branch?

Need to get a Library card?

We can help in person at any Library location or by phone at (519) 661-4600 or email at info@lpl.ca.