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Measuring Success

Your Plan | User First | Spaces & Places | Collections & Resources | Technology | Stewardship

How we will measure success

We will be accountable to you. 

Over the next 4 years, we will monitor the achievement of specific results in order to ensure that our strategic priorities are being met. These are some of the specific measures with which we will track the progress of our strategic plan.

  • Increased customer satisfaction levels
  • Increased strategic alliance/partner participation and satisfaction levels
  • Increased/high attendance at the Central Library (currently 1 million per year)
  • Increased/high attendance at the branches
  • High customer satisfaction level with revitalized Central and branch libraries
  • Successful introduction of new online options relating to membership and borrowing
  • Increased usage of collections
  • Increased patron satisfaction with digital technology
  • Increased Library user and supporter testimonials
  • Increased awareness of Library value to the community by elected officials
  • Achievement of sustainable funding levels
  • Increased donor support to the Library
  • Library engagement in green initiatives
  • Reduced energy costs
  • Attainment of specific targets related to fleet operations
  • Increased revenue from leased spaces