• I have a valid up to date London Public Library card [6].
• I will not request materials that are part of the London Public Library collection, even if they are in high demand or reference.
• I give London Public Library permission to email with any questions or concerns regarding my interlibrary loans.

You cannot request through Interlibrary Loans:

• Materials already available (or on order) at London Public Library.
• Materials published less than a year.
• Audio visual items (CD’s; DVD's; or cassettes).
• Electronic items (e-books)
• Microform(which you may request through Microform Request Form [5].)

Please note that:

• Only 10 ILLO items can be active at the same time. 
• Your interlibrary loan items are included in your London Public Library limit. (There is an overall limit of 60 items per library card)
• Loss of Interlibrary loan borrowing privileges will result if you do not follow the terms & conditions.
• You will receive an email within 3 business days with your new password.

Please check the London Public Library catalogue [8] to see if we own the item, before proceeding.

1. Go to the https://info.vdxhost.com/ [9] and select Language.
2. Click Sign in
3. Enter your User I.D. (Your library card barcode without the spaces.)
4. Enter your User Password. (Assigned by London Public Library after you have registered [1] for ILLO.)
5. Select location as: London Public Library

B. Search

1. Select standard or advanced search
2. For your first search profile, select SOLS Thames North
3. Enter keywords and select Go!
4. No matches from the first profile? Select a different profile and try again.  Keep trying until you have tried all of the profiles.

C. Results

1. Click on Details to find the item you want
2. Look for an ISBN in the record.  The network uses the ISBN # to search other libraries.  Without this your request will be considerably delayed.
3. Click Get it!
4. Add special instructions in the title field if necessary i.e. Large Print, Specific Volume or edition.
5. Complete the form by selecting your preferred Pickup Location from the drop down menu at the bottom of the form.
6. Click Request.  
7. You can view your requests at any time using the My Requests link.

D. Sign Out.

E. Wait for notification from London Public Library

When the requested material displays as received, please do not immediately go to your library to pick it up.  Wait until the London Public Library notifies you that it is available.  Received does not mean the item is available to be picked up.

Questions?  Check our FAQ [4] to see if your question has been answered there. If your question has not been answered, you may contact the staff.  Telephone: 519-661-5100 Ext 5112 or Email: illo@lpl.ca [10]

If using the Self Serve interlibrary loan you can look at My Requests on the side bar of the page.  If in the title are it says, *See Requests notes hit the word Details in blue to the right of the screen.  Here is where you can see that your request has been cancelled and the reason why.

If you are not using the Self Serve interlibrary loan service a message will be placed on your library record when an interlibrary loan has been cancelled with the reason it was cancelled.  You can find out the reason when you sign out books at the circulation desk or you can call the library at (519)-661-5100 ext 5112 (Mon-Fri 9-5pm). After hours, please call (519)-551-5131.

• Any material that London Public Library has even if it is reference, or signed out with many holds on it.  
• Books that are published within the past 12 months.
• Reference material (directories, encyclopedias, etc.);
• electronic resources (e-books or e-magazines (including articles from e-magazines)
• Audio visual materials except National Film board items.
• Regular print items if we have the large print available.