London Public Library
Published on London Public Library (https://www.londonpubliclibrary.ca)

Home > Virtual Services

Virtual Services

"" [1]
Social Media [1]
London Public Library on Social Media | For Teens
"" [2]
Library Website [2]

Website Optimization | Making the Website remember you Library Card number | Stories on the Website | Commenting on Website Stories | Website and Catalogue Comments Moderation | Website Terms of Use [3] | Assistance

"" [4]
Library Catalogue and My Account [4]

Searching the Catalogue | Customizing your Account | Placing and Managing Holds | Paying fines Online | Programs Online | Mobile Browsing

"" [5]Wireless Internet [5]
Free Wireless Internet Access | Internet Service Policy [6] | Frequently Asked Questions
"" [7]
Borrowing Items [7]
Library Cards [8] | What Can I Borrow? [9] | Interlibrary Loan [10] | Fines and Borrowing Periods [11] | Holds and Renewals [12] | Suggestions for Purchase Form [13]
"" [14]Contact [14] the Library
Phone: 519-661-4600 | TTY: 519-432-8835 | Fax: 519-663-9013 | Ask a Questions [15] | Give Us Your Feedback [16] | Suggest an Item [13] | Get help Downloading [17] | Local History and Genealogy Research Help [18]

Catalogue and My Account Help

eAccount
Register for an eAccount [19] to access online services and register online for programs. Note: If you already have a London Public Library card, you do not need an eAccount. Your current library card number can be used to access online resources and place holds.
Searching the Catalogue
  • Basic search   [20]
  • Advanced search [21]
  • Control your results [22]
  • Finding articles [23] (newspaper, magazine, database) [23]
Customizing your Account
  • Setting up your PIN# - Don't have a PIN?  Forgot your PIN? The library requires a PIN# to access your account and some of our digital resources online. You can set up your PIN by going to the My Account login page and select the Forgot your PIN option and follow the instructions.

 

  • Setting up and saving Favourite Searches [24] (available in the Classic Catalogue only) - Save searches for your favourite authors or on subjects you are interested in and receive an email each time a new item matching your search criteria arrives at the library.

  • My Reviews and My Ratings [25] - Write your reviews of books at the library and add your starred ratings. You'll see other people's reviews at the bottom of each screen.

  • My Library Bag: all about My Lists [26] - Create lists of books, movies or cds you want to borrow or topical lists, such as "Books for my Science Project" or "My Favourite Parenting Books". You'll be able to use the My Library Bag button to create these easily.

  • My Library Bag: managing My Lists [27] - After you've created a list, find out how to delete your lists or how to delete specific titles from your lists.

  • How to receive text notifications on your cell phone [28]
Placing and Managing Holds
    • Place a hold [29]

    • Placing multiple holds using My Library Bag [30] - Instead of placing each hold individually per item, you can put all the items you want to place holds on into your "Library Bag" and then place the hold once for all of them simultaneously.

  • Freeze a Hold  [31] - Before you go away on vacation, remember to freeze your holds. You won't have to worry about the hold coming in while you were away and, when you get back from vacation, unfreeze your hold and you will still be in the same spot on the hold list.
Paying Fines Online
  • Paying your fines online through "My Account" [32] 
Programs Online
  • Paying program fees online [33]   
  • Program Registration Guide [34]
  • Email a list of programs to yourself [35]
Mobile Discovery in our Catalogue
Access our Catalogue on your mobile device! Here are some of the features:
  • Browse the Catalogue
  • Limit your searches
  • Place holds for pick up at your local branch
  • Place holds and even checkout and download eBooks and eAudio (look for Check out or Place Holds with OverDrive)
  • Search our databases
  • Access your Library Account

Bookmark our new mobile sites today:

Library Mobile Website: http://m.lpl.ca [36]

Search for items on our Library Mobile Catalogue: http://encore.londonpubliclibrary.ca/iii/mobile/ [37]

To learn how to set up email to text (SMS) notices /page/text-message-library-notices [28]

eAccount Registration

Already have a London Public Library Card?

If you already have a London Public Library Card, you can access our digital resources with your existing card.

Need help with your existing card? Contact the library at 519-661-4600.


If you don’t have a London Public Library Card and you are a resident of London and surrounding three counties (Elgin, Middlesex, and Oxford with the exclusion of Woodstock), you can get immediate access to London Public Library’s on-line services by applying for an eAccount.

Complete the online application below to get your eAccount Card Number and PIN now:

Online Payments for fines and program registration

Paying for your Library program

All videos require Adobe Flash Player to use. If you are having difficulty viewing the videos, you may require an updated flash player. Download a free flash player. [38]

Return to "How to Use" Help Videos main page. [4]

 

 

Social Media

London Public Library on Social Media

London Public Library exists in a variety of spaces to offer you choices for connecting with us.

london public library on facebook [39]London Public Library on Facebook [39]
london public library on twitter [40]londonlibrary on Twitter [41]
Instagram Logolondonlibrary on Instagram [42]
London public library on Youtube [41]London Public Library on YouTube [43]

Virtual Services: Website and Catalogue

Website Optimization
This website is optimally viewed with a high speed cable connection. The preferred display resolution is 768 x 1028. This website works in all browsers, however, Firefox is the preferred browser.
Making the Website remember your Library Card Number

For Firefox:

  • Select "Tools" then "Internet Options".
  • Select the "Privacy" tab
  • Click "Remember search and form history
  • Click "OK"

For additional information about AutoComplete feature in Firefox, visit the  Mozilla Firefox site [44]

For Internet Explorer:

To view the AutoComplete settings in Internet Explorer, follow these steps:

  • Start Internet Explorer.
  • On the Tools menu, click Internet Options.
  • Click the Content tab, and then click AutoComplete.
Stories on the Website

News stories and blogs are written by London Public Library staff. You may choose to subscribe to these and have new posts delivered to a feed reader or blog aggregator. There are many free aggregators on the Internet, such as Google Reader, or use the subscribe feature offered by some browsers. Go to the reader of your choice, set up a free account and follow the instructions there to subscribe to our story feed.

Commenting on Website Stories

You may comment on a story by using the form at the bottom of each story. All comments posted are required to abide by the London Public Library Acceptable Use Guidelines. Similar to violation of the Conduct Code in our physical spaces, violation of the Acceptable Use Guidelines outlining conduct in our virtual spaces may result in the suspension of library privileges.

Website & Catalogue Comments Moderation
All comments posted to website stories are passed through a spam filter that places comments with spam characteristics in an approval queue for a human moderator to approve before they appear live. Comments, reviews and tags added to descriptions of materials in the Catalogue such as for books, dvds, cds etc., are also moderated before appearing live.
Website Terms of Use
Website Use Policies and Guidelines [3]
Assistance

For help with an account or to find a particular book, please telephone our Telefact Help Line at 519-661-4600.

To provide feedback about the website, use the Feedback Form [16]under Contact [14].

Website Feedback Form

Social Media [1]
Website and Catalogue [2]
Website Feedback Form [14]
Website Terms of Use [3]

[5]

 

Use this form only to provide feedback on the website, such as a broken link, information organization or a suggestion for improvement. 

To ask questions and make suggestions related to the catalogues, such as whether or not the library has a particular book, how to use eBooks, how to register for programs should not be submitted here. Please ask us catalogue and account related questions using this Contact form (link). [45]

Website Terms of Use

Website Collection Policy

The major goal in providing links to websites is to support customers in meeting their literacy; learning; culture, leisure and recreation; and information needs by referring them to relevant and useful websites.

To this end, we will provide access to a range of materials representing a variety of viewpoints within the context of demand for topics covered, space on our website and availability of relevant sites.

While LPL endeavors to provide links to authoritative information on websites by following these guidelines and criteria, we do not endorse the content of linked sites nor are we responsible for any information that may be posted on these sites.

Links to the London Public Library Web Site

Permission to link to the Library's web site from other web sites is given with the understanding that all London Public Library pages and content appear as the property of London Public Library. Content from London Public Library’s website may not be displayed or framed within another website.

The London Public Library does not offer reciprocal linking, but will evaluate any external web sites suggested as possible external links by the terms of our Website Collection Policy.

London Public Library Website Acceptable Use Guidelines

London Public Library endeavours to provide a welcoming and safe environment in our virtual spaces, including but not limited to our website and our catalogue, for the enjoyment of the public and staff so that all persons may enjoy the benefits of the Library.

Members of the public and staff are expected to act with respect and consideration for others. All comments posted to London Public Library’s website must adhere to the Acceptable Use Guidelines.

Violation of the Acceptable Use Guidelines (see below) may result in the suspension of library privileges.

Copyright

All information on or accessed through this website, including but not limited to text, graphics, source codes, photographs, trademarks, and logos, is protected under Canadian and international copyright laws.

No one may copy, redistribute, reproduce, or republish information found on this website or on pages accessed through this website for non-personal use without advance authorization. Authorization may be requested online. [14]

Online Advertisements

Advertisements featured on the London Public Library website, including but not exclusive to, web posters, web buttons, images, and news items, are available for Library events and services and Library co-sponsored events and services only.

The Library does not post external advertising on its web site.

Committment to Privacy

London Public Library is deeply committed to ensuring the privacy of the information given to us by individuals wishing to use the services of the library.

The library collects this information in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and under the authority of the Public Libraries Act in order to conduct library operations.

Personal information collected for these purposes is used internally at LPL or by agencies working on behalf of the library. These agencies are required to abide by the Library’s Privacy Policy [46].

Inquiries may be directed to ceo@lpl.ca

Website and Catalogue Acceptable Use Guidelines
London Public Library endeavours to provide a welcoming and safe environment in our virtual spaces, including but not limited to our website and our catalogue, for the enjoyment of the public and staff so that all persons may enjoy the benefits of the Library.

1 Mutual Respect
Members of the public and staff are expected to act with respect and consideration for others.

1.1 Language that is disruptive, intrusive, lewd, abusive, harassing or threatening to Library users or staff is not permitted. Derogatory remarks based on ethnicity, race, sex or orientation are not permitted. Abusive or obscene language is not permitted.

2. Accessing and Using Intellectual Content
Members of the public and staff are expected to abide by the laws and regulations of Canada and the Province of Ontario when using Library resources to share and use intellectual content.

2.1 Members of the public must abide by Canadian Copyright and other intellectual property rights.

2.2 Members of the public must abide by the Criminal Code of Canada, and, specifically, Part V pertaining to sexual offences, public morals and disorderly conduct, including child pornography and obscenity, and Part VIII pertaining to offences against the person, including hate propaganda.

3. Respect for Library Property
Members of the public and staff are expected to treat Library property, including web-based spaces, with respect and care to ensure that all persons enjoy equitable access to all Library resources.

3.1 Comments will be posted on the children’s blog after being reviewed by the moderator.

3.2 Canvassing, soliciting or unauthorized distributing or posting of materials is not permitted on Library property.

Application of the Acceptable Use Guidelines
Library Staff are entrusted with the obligation to ensure that all Website & Catalogue Acceptable Use Guidelines are followed. Staff will advise patrons of appropriate conduct as required and state consequences of not following the rules of conduct should unacceptable behaviour continue or be repeated.

Comments posted to the website which violate any of the Guidelines will be removed by the library moderator.

Any person violating Website & Catalogue Acceptable Use Guidelines risks suspension of Library privileges, exclusion from the Library for a period of time, and prosecution.

In a situation where there is a threat or perceived threat of bodily harm to another person, including staff, London Public Library security or staff will contact the police.

In a situation where there is a contravention or perceived contravention of the law of the Province of Ontario and Canada, London Public Library security, administration or staff will contact the police.

Questions about the London Public Library Website & Catalogue Acceptable Use Guidelines can be referred to Library administration.

Source URL: https://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services

Links:
[1] http://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services/social-media
[2] http://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services/virtual-services-website-and-catalogue
[3] http://www.londonpubliclibrary.ca/page/website-terms-use
[4] http://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services/catalogue-and-my-account-help
[5] http://www.londonpubliclibrary.ca/about-my-library/library-services/computer-and-print-service/wireless-internet
[6] http://www.londonpubliclibrary.ca/sites/default/files/InternetService_nov2012.pdf
[7] http://www.londonpubliclibrary.ca/about-my-library/borrowing-items
[8] http://www.londonpubliclibrary.ca/about-my-library/borrowing-items/library-cards
[9] http://www.londonpubliclibrary.ca/about-my-library/borrowing-items/what-can-i-borrow
[10] http://www.londonpubliclibrary.ca/page/interlibrary-loan
[11] http://www.londonpubliclibrary.ca/about-my-library/borrowing-items/fines-and-borrowing-periods
[12] http://www.londonpubliclibrary.ca/about-my-library/borrowing-items/holds-and-renewals
[13] http://www.londonpubliclibrary.ca/contact/suggest-a-purchase
[14] http://www.londonpubliclibrary.ca/contact
[15] http://www.londonpubliclibrary.ca/contact#
[16] http://www.londonpubliclibrary.ca/contact/feedback
[17] http://www.londonpubliclibrary.ca/node/16458
[18] http://www.londonpubliclibrary.ca/research/genealogy/research-request-form
[19] https://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services/eaccount
[20] https://www.youtube.com/watch?v=nVFMD1eiJqw&feature=youtu.be&safety_mode=true&persist_safety_mode=1
[21] https://www.youtube.com/watch?v=1_6dJkE841g&feature=youtu.be&safety_mode=true&persist_safety_mode=1
[22] https://www.youtube.com/watch?v=IjWnXX2R278&feature=youtu.be&safety_mode=true&persist_safety_mode=1
[23] https://www.youtube.com/watch?v=DABNf0xfSbw&feature=youtu.be&safety_mode=true&persist_safety_mode=1
[24] http://catalogue.londonpubliclibrary.ca/screens/help_prefsearch.html
[25] http://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services/account-customization/how-use-help-videos-my-revi
[26] http://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services/account-customization/how-use-help-videos-my-libr
[27] http://www.londonpubliclibrary.ca/about-my-library/library-services/virtual-services/account-customization/how-use-help-videos-my-li-0
[28] http://www.londonpubliclibrary.ca/page/text-message-library-notices
[29] https://www.youtube.com/watch?v=cmzWplqzv1A&feature=youtu.be&safety_mode=true&persist_safety_mode=1
[30] https://www.youtube.com/watch?v=JO--kQZ1OmU&feature=youtu.be&safety_mode=true&persist_safety_mode=1
[31] https://catalogue.londonpubliclibrary.ca/screens/help_freezeholds.html
[32] https://www.youtube.com/watch?v=iWlke7GeBjE&list=UUMuKfSP2Z8vtHC8TmcaW95w&index=2&feature=plcp&safety_mode=true&persist_safety_mode=1
[33] https://www.youtube.com/watch?v=u5KDbi2wqSA&list=UUMuKfSP2Z8vtHC8TmcaW95w&index=1&feature=plcp&safety_mode=true&persist_safety_mode=1
[34] http://catalogue.londonpubliclibrary.ca/screens/help_progreggen.html
[35] https://www.youtube.com/watch?v=HpyBiB9TC6Y&list=PLhMxXgVpLqCBD40T2kLTLnbotptcm_FBL&index=2&feature=plpp_video&safety_mode=true&persist_safety_mode=1
[36] http://m.lpl.ca
[37] http://encore.londonpubliclibrary.ca/iii/mobile/
[38] https://get.adobe.com/flashplayer/otherversions/
[39] https://www.facebook.com/londonlibrary?v=wall&viewas=0
[40] https://www.flickr.com/photos/londonpubliclibrary/
[41] https://twitter.com/londonlibrary
[42] https://www.instagram.com/londonlibrary/
[43] https://www.youtube.com/user/LondonPublicLibrary
[44] https://support.mozilla.org/en-US/kb/firefox-doesnt-save-web-form-entries?cache=no
[45] http://www.londonpubliclibrary.ca/askus
[46] http://www.londonpubliclibrary.ca/about-my-library/access-information-and-protection-privacy