Service Alerts

Is your Library card expiring? Check your account for an expiry message.
If your Library account is expiring, you can renew online. If you don’t have an expiry message, you do not need to renew.
Your Library Card # and Library PIN are now needed to use OverDrive and Libby.
Print from Home now available!
Your Library is now FINE FREE!


What does the Library Mean to You?

If you had only one word, how would you describe the library?

Do you have memories of being in the library as a child?

When was the last time you were in the Library?

Do you think London needs a Library?

Library Space is Community Place

London Public Library is hard at work on our new strategic plan, which we are calling Library Space is Community Place.

Over the past six months, we have been reaching out and listening to Londoners, our community partners, local businesses and organizations, thought leaders and our terrific staff.

We have been asking questions about what you value, what you need, and what roles you think that our spaces and services can play in your lives and community. We need this input to make sure that the Librarys physical spaces (library locations) and virtual spaces (our website and social media) remain relevant and meet your current and future needs.

London is Amazing!

We've had an overwhelming level of response to our community and staff engagement process

In July, our Street Teams (Library staff & Board members) interviewed 480 Londoners in 27 locations throughout the city, including parks, streets and festivals.

More than 6,700 Londoners (library users and non-users) took our survey, which was available online from July 15 to August 2. We received thousands of really helpful responses and comments.

We hosted stakeholder labs (a type of focus group) with community organizations, local businesses, local media, and groups representing specific audiences.

A team of library staff conducted research in areas such as social and economic trends and innovations in libraries and public and private spaces.

A staff community mapping team has updated our geographic and demographic information for London neighbourhoods.

Each and every library staff member, from front line to support staff, has had the opportunity to provide input and will continue to be involved in the process moving forward.

What's Next?

We can't wait to share our findings with you. We're preparing a summary of the major themes that have emerged from the huge volume of community input we've received.

Over the coming months, our staff and Library Board will work with all of our findings and the emerging themes to develop our new strategic plan.  We'll be sharing some possible initiatives and actions with you and we'll continue to ask for your input and feedback.

In the meantime, we invite you to share your comments and questions with our CEO and Chief Librarian.

Susanna Hubbard Krimmer

or to use the Feedback section of our website to share your stories, suggestions and input.

Strategic Plan Reports

Keep up to date by reading read the Strategic Plan  progress reports to the London Public Library Board. The London Public Library Board meets monthly and all meetings are open to the public.

photo collage of librarians holding clipboards and interviewing people on the streets of London